Extra Space Moving and Storage LLC

After researching moving companies to transport our belongings across country, Nick, w/ Extra Space Moving called us. He said our info came across their board, & he wanted to offer us a quote. After asking a series of questions, we were quoted a very steep price. He said the price was due to our extra large furniture, massage chair, & our 1000lbs cement statue. We explained that we received better quotes elsewhere. He said that he would match the other offers we received.

After about a week of not hearing from us, he called, & texted us several times. (We have the texts, & phone records to prove it.) We told him that we chose a different moving company. He began to question who we chose, then told us everything bad about that company's track record. We told him that we still weren't Interested, but he continued to call, & kept offering us better prices. We asked if there were hidden charges, or fee's that would mysteriously arise, & he said no. After a few more calls made to us, we agreed to hire them. We read, & signed everything online, then paid the deposit. We then asked for copies of what we signed, & a receipt. He said the movers will bring it on moving day.

The day of the move, the movers (Lonnie Wilson, his wife, & another guy) walked our house, & said they need to charge for the extra large items, the statue, & the breaking down of the massage chair. We explained everything was paid in full, but Lonnie said they never receive anything from brokers, & that we are to pay after they walk our home, & give us a price.

Several thousand dollars later, & a large quantity of our things being left because everything didn't fit in the semi, we were SEVERLY taken advantage of.

Many of our things were broken, damaged, & missing. (I recorded the careless, unpacking of the semi truck where it shows some of our, & other peoples property being broken, & damaged.

Move size: 4+ Bedroom Home Service cost: $6000

THESE GUYS ARE A BUNCH OF CROOKS - They contract with others to do the moving and when things go south they continuously lie to you about how they are looking out for you. The people the contract with are despicable extortionists. They delivered a month late and took part of the shipment with them. After 4 months of consistent calling with Extraspace, their contractor Great American Van Lines and the actual person that took my stuff I have had enough.Twice they have extorted money with promises of delivery and today was the third time they tried. I will now seek to report this to all the authorities I can.DO NOT USE THESE PEOPLE

Move size: Partial Move Service cost: $1553

I used Extra Space Moving & Storage to go from Flordia to Utah. The movers were extremely late and unprofessional. They contract out the work so when 3 of my items arrived damaged (to the point I have to throw them out) and I'm having to jump through hoops to even get the information to file a claim. My total moved costed about $3,000 - which they way under quoted me and then had me pay an additional $800 for the total. They don't let you file a claim with them - you have to file a claim with the people they contracted through. Such a messy process and they put it off to the people who delivered it and its a circle of people not wanting to pay for breaking my items. I called to understand the process and was met with a very sassy customer service rep that would talk over me and wouldn't let me ask my question. Every time I had a problem with the moving process - the customer service was unhelpful and unwilling to work with me.

Move size: Studio Service cost: $2800

This “company” is pure EVIL. Dillion Korey spent hours lying to me to get me away from a true and genuine mom and pop shop moving company. This company is full of snakes. They are NOT a family moving company. They are snakes that lie from

The bottom UP. Camille the “supervisor” is a JOKE. She knows she represents an evil fraud company and laughs the whole way. MITCH is a CREEP. He took my personal address and harassed me after 9pm going to a sociopath level looking up a business 1 mile from my home AFTER I told him 10 times to stop contacting me and stop harassing me. They instilled fear in my entire family and Mitch used the company records to extort my personal information. The money they take is NOT for the actual movers. They steal thousands and then disappear. There is no proper way to speak to the owner. Camille with her ego compared their company to Walmart in terms of speaking to an owner. The movers that arrived said every single customer complains about how they got scammed. Please do not let this happen to you. Contact the big name movers yourself - DO NOT get lied to by evil brokers who said they were not. They manipulate you and access your bank account before EVER showing you the contract. They think they are slick. They are evil.

Move size: 3 Bedroom Home Service cost: $4000

I was quoted (and the agent made this explicitly clear on the phone) a set price for a certain cubic footage of volume and $3.75 per additional cubic foot. Again, this was clearly stated to be the all in total price. Now, its a week before moving day and their saying it is $3.75 per cubic foot, but that doesn’t include a number of fees which make the actual total $5.78/cubic foot. Or in my case about an extra $2,000 dollars! When I called two different supervisors I learned it’s my fault that I believed their sales rep because the extra fees “go without saying”! I suppose next time I buy something for $5,800 it goes without saying I actually have to pay $7,800 for it.

Move size: Partial Move Service cost: $7824