Extra Space Moving and Storage LLC

After researching moving companies to transport our belongings across country, Nick, w/ Extra Space Moving called us. He said our info came across their board, & he wanted to offer us a quote. After asking a series of questions, we were quoted a very steep price. He said the price was due to our extra large furniture, massage chair, & our 1000lbs cement statue. We explained that we received better quotes elsewhere. He said that he would match the other offers we received.

After about a week of not hearing from us, he called, & texted us several times. (We have the texts, & phone records to prove it.) We told him that we chose a different moving company. He began to question who we chose, then told us everything bad about that company's track record. We told him that we still weren't Interested, but he continued to call, & kept offering us better prices. We asked if there were hidden charges, or fee's that would mysteriously arise, & he said no. After a few more calls made to us, we agreed to hire them. We read, & signed everything online, then paid the deposit. We then asked for copies of what we signed, & a receipt. He said the movers will bring it on moving day.

The day of the move, the movers (Lonnie Wilson, his wife, & another guy) walked our house, & said they need to charge for the extra large items, the statue, & the breaking down of the massage chair. We explained everything was paid in full, but Lonnie said they never receive anything from brokers, & that we are to pay after they walk our home, & give us a price.

Several thousand dollars later, & a large quantity of our things being left because everything didn't fit in the semi, we were SEVERLY taken advantage of.

Many of our things were broken, damaged, & missing. (I recorded the careless, unpacking of the semi truck where it shows some of our, & other peoples property being broken, & damaged.

Move size: 4+ Bedroom Home Service cost: $6000

THESE GUYS ARE A BUNCH OF CROOKS - They contract with others to do the moving and when things go south they continuously lie to you about how they are looking out for you. The people the contract with are despicable extortionists. They delivered a month late and took part of the shipment with them. After 4 months of consistent calling with Extraspace, their contractor Great American Van Lines and the actual person that took my stuff I have had enough.Twice they have extorted money with promises of delivery and today was the third time they tried. I will now seek to report this to all the authorities I can.DO NOT USE THESE PEOPLE

Move size: Partial Move Service cost: $1553

This “company” is pure EVIL. Dillion Korey spent hours lying to me to get me away from a true and genuine mom and pop shop moving company. This company is full of snakes. They are NOT a family moving company. They are snakes that lie from

The bottom UP. Camille the “supervisor” is a JOKE. She knows she represents an evil fraud company and laughs the whole way. MITCH is a CREEP. He took my personal address and harassed me after 9pm going to a sociopath level looking up a business 1 mile from my home AFTER I told him 10 times to stop contacting me and stop harassing me. They instilled fear in my entire family and Mitch used the company records to extort my personal information. The money they take is NOT for the actual movers. They steal thousands and then disappear. There is no proper way to speak to the owner. Camille with her ego compared their company to Walmart in terms of speaking to an owner. The movers that arrived said every single customer complains about how they got scammed. Please do not let this happen to you. Contact the big name movers yourself - DO NOT get lied to by evil brokers who said they were not. They manipulate you and access your bank account before EVER showing you the contract. They think they are slick. They are evil.

Move size: 3 Bedroom Home Service cost: $4000

These guys are not carriers and instead brokers. They took my account details telling me it needs to reserve their offer after 11 PM at night. I trusted and shared them details. Next day the bold number on email I received, was trying to call and no one responding as well recalling.

I got picked up in 10 PM in night and guy was just answering that please call back tomorrow morning and managers will talk in morning.

Next day now calling on it, these guys acted like nothing happened and cancellation of order will be hefty fee as 24 hrs are past.

These guys purposed have cancellation policy of 24 Hrs and will not mention anything about it to you. Also these guys never mention what your deposit is, do not respond for a day and teach you the policies once those expires.

Never trust them.

Now next day, these guys are claiming $900 for cancellation without any service performed and teaching me the practices/standard and all other things.

They are threatening me to mark it on credit if I am not paying this big amount to not do anything and expiring 24 hrs (by not picking up my calls).

But this is all is mental harassment dealing with these guys, and may cause depression, mental disbalance and instability.

Please to avoid them

Move size: Partial Move Service cost: $1900

Their assistance greatly simplified my moving process. A more favorable job. The team's adept and supportive approach ensured a smooth process. Meticulous planning allowed for efficient transportation and any minor challenges were promptly addressed. Their professionalism and friendly demeanor transformed what could have been a challenging day into a straightforward and comfortable experience. Now settled in my new home, I look forward to starting a new chapter with a smile!

Move size: 2 Bedroom Home Service cost: $3025

When extra space moving and storage reached out to our quote inquiry, we told the sales rep that we were interested in the moving pods, we were moving around 2 bedroom apartment amount of stuff, he convinced us that it would be cheaper to do the full service move quoting around 2600 dollars, we had only budgeted 2000 all in for the move, going from MI to VA. He cut 3/4th of our packing list, without telling us, in order to get the total at 1950 dollars to fit our budget. We didn't see it until after the deposit was made and the quality assurance agent pointed it out to us after the cancellation period was over. Once they included the full moving list provided, the cost jumped up another 3000 dollars and was required to pay a 2nd deposit of 1400 dollars to them. This is a moving broker company, they do not have any ownership or responsibility for the 3rd party contractors they use and they will not assist you once your move has started.

The 3rd party company came late on the day they were to pick up and told us we could only pay using cash because our turn around time for delivery was so short. The movers lied saying we had more stuff than the 778 cubic feet of space we contracted for. They used our stress and the late night to trick us into signing a new contract that double dipped on the fuel and base charges, plus tacked on twice as much cubic feet of space on the truck, basically the entire 26 foot moving truck. They demanded half up front, we signed thinking it was part of the inventory list as part of the original contract. They told us that our stuff would be delivered on Saturday, two days after pick up. Only they didn't show up and didn't give us a call until 8pm on Saturday that they were actually delivering on Sunday, the only form of payment they would accept was cash or money order for the Post Office alone. We realized on Saturday the mistakes made on the contract so on Sunday we tried talking to extra space moving and storage, but they told us since we signed a contract with the 3rd party moving company then they wouldn't do anything and this was normal policy. We called the cops hoping they could help, but they said it was a civil matter. The moving coordinator for the 3rd party moving company was so hostile and loud that the cops had to shout for him to shut up just so they could talk to ask questions. They held our stuff hostage and wouldn't take it off the truck until we paid the total they said we owed, in total we had to pay them an additional 5380 dollars just to get our stuff. We had to borrow from family and spent 2 hours trying to come up with the money. The moving coordinator said that it didn't matter if the contract was wrong that if we tried to go to court that we would lose, all in an attempt not to pursue legal action. The movers themselves damaged furniture, gave us other people's things we still have, and broke several items, the driver also pressured us on pickup to give him and his team a huge tip which we unfortunately did thinking they were the one's to deliver, only after delivery did we see all the damages and issues. In total the moving coordinator called us 3 different times, over 3 days, all between 7-9pm to scream and threaten us not to pursue legal action, even though we had proof of the discrepancies. We were so upset we finally settled for just around 1500 reimbursement for the mistakes they made and can no longer pursue legal action. This happened one week before Christmas and had no extra money we were forced to use a credit card just to make ends meet. Whatever you do, do not work with extra space moving and storage.

Move size: 2 Bedroom Home Service cost: $7830